Lutron Sunnata Dimmer Will Not Turn Off in Charlotte

A Lutron Sunnata dimmer that will not turn off is one of the most common dimmer calls we get in Charlotte. The lights stay on, glow faintly, or come right back after you tap the switch. Usually the cause is a setting, a bulb mismatch, or a wiring issue, and most can be fixed in one visit.

Repairing and replacing Lutron dimmers for Charlotte, NC homes from a locally owned business since 2005.

A 20-year locally owned business in Charlotte, North Carolina, in business since 2005
NC Licensed Electrical Contractor #29245
Open 8:30 AM to 8:00 PM, 7 days a week

Safety First

Turn off the breaker before you remove a wall plate or touch a dimmer. Flipping the switch off is not enough, because a dimmer can still have power on its line and load wires. Use a non-contact voltage tester to confirm the power is off. Stop and call a licensed electrician if you see scorch marks, smell burning plastic, find aluminum wiring, feel a hot wall plate, or are not sure which wire is which.

Common Causes

LED bulbs that are not dimmer compatible. Some LEDs keep glowing or never fully shut off on a Sunnata.
Low-end trim set too high. Sunnata dimmers let you adjust the low end. If it is set wrong, the lights can stay faintly lit.
Wrong model for the load. Sunnata comes in versions for LED/incandescent, ELV and other loads. The wrong one causes odd behavior.
Companion or 3-way wiring errors. A miswired companion switch can keep the circuit live.
A failed dimmer. After a power surge or years of heat, the internal switch can fail closed, leaving the lights stuck on.

What You Can Try

Try a single bulb marked dimmable and listed as compatible with Lutron.
Check the Lutron advanced settings for low-end trim (see Lutron's instructions for your model).
Turn the breaker off for 30 seconds, then back on, to reset the dimmer.

If the lights still will not turn off, the dimmer or wiring likely needs a professional look.

How We Fix It

We confirm the bulb load, test the line, load and traveler wires, adjust trim settings, and replace the dimmer with the correct Sunnata model if needed. We also check the box for loose connections and heat damage.

Dimmer Repair Near You

We repair and install dimmers across Charlotte, including Dilworth, Myers Park, Eastover, SouthPark, Ballantyne and nearby towns. See every community on our service areas page.